United Airlines

Do their products/services have a variety of features and benefits?

Yes

One Way, Round Trip, Flight-Hotel-Car Packages & more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

United Vacations best price guarantee (with conditions). Refund with conditions.

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded: 1926. Ranks #5 in Product Quality, Ranks #3 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

RATING: 3.8/5 (1753) ConsumerAffairs.com

Is it easy to connect with a customer service representative?

Yes

Help Topics, Address, Phone & more.

Do they provide a simple and enjoyable customer experience?

No

RATING: 3/5 (50,780) TripAdvisor.com RATING: 3/10 (3475) AirlineEquality.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EOE

Do they have an above average rating from their employees?

Yes

RATING: 4/5 (3,646) Indeed.com RATING: 4.1/5 (3,950) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Benefits: Paid Time Off, Bonuses, 401(k), & more. https://www.united.com/ual/en/us/fly/company/career/benefits.html Hourly average pay rate $13. CSR to $69. Flight Attendant. Payscale.com

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

Fuel efficiency and emissions reduction, Sustainable products and materials management

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

We’re embracing the goal of becoming 100% green by reducing our greenhouse gas emissions by 100% by 2050.

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Partnerships with organizations like the Boys & Girls Clubs, Make-A-Wish and the Trevor Project.

Are they transparent about the organizations and causes they give money to?

Yes

Adventure Bear delivery, Fantasy Flights, Volunteer Impact Grants & more.

Do they support local businesses and communities?

Yes

"At United, we believe in connecting people and engaging local and global communities to make a difference. United employees provide thousands of hours of volunteer service each year through community outreach projects..."