

United Airlines
Chicago, IL
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
One Way, Round Trip, Flight-Hotel-Car Packages & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
United Vacations best price guarantee (with conditions). Refund with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1926. Ranks #5 in Product Quality, Ranks #3 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.8/5 (1753) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Help Topics, Address, Phone & more.
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 3/5 (50,780) TripAdvisor.com RATING: 3/10 (3475) AirlineEquality.com
Do they have an above average rating from their employees?
Yes
RATING: 4/5 (3,646) Indeed.com RATING: 4.1/5 (3,950) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: Paid Time Off, Bonuses, 401(k), & more. https://www.united.com/ual/en/us/fly/company/career/benefits.html Hourly average pay rate $13. CSR to $69. Flight Attendant. Payscale.com
Do they have a sustainability or environmental program in place?
Yes
Fuel efficiency and emissions reduction, Sustainable products and materials management
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
We’re embracing the goal of becoming 100% green by reducing our greenhouse gas emissions by 100% by 2050.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Partnerships with organizations like the Boys & Girls Clubs, Make-A-Wish and the Trevor Project.
SourceAre they transparent about the organizations and causes they give money to?
Yes
Adventure Bear delivery, Fantasy Flights, Volunteer Impact Grants & more.
SourceDo they support local businesses and communities?
Yes
"At United, we believe in connecting people and engaging local and global communities to make a difference. United employees provide thousands of hours of volunteer service each year through community outreach projects..."
SourceOverview
United Airlines, Inc. is a major American airline. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.