UPS (United Parcel Service
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UPS (United Parcel Service

Sandy Springs, Georgia
Overall Rating
Not Rated
Website
ups.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Shipping, Tracking, Freight Services & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Service Guarantee.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1907. Ranks #4 compared to competitors according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.9/5 (4266) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Help Tools, Phone, Videos & more.

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 1.2/5 (14,369) TrustPilot.com (400+ of these reviews were made in the last 3 weeks, all of them gave a rating of 1, this is a red flag of not being legitimate, most of the time its a group who are upset with the business). RATING: 1.5/5 (766) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EEO

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.8/5 (43,683) Indeed.com RATING: 3.6/5 (18,026) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k), Paid Vacation/Holiday/Sick Leave, Insurance & more. Hourly pay rate $10. to $39. Payscale.com

Do they use ethically sourced materials?
Yes

UPS: "Continuously evolving an inclusive strategy to bring opportunities for diverse suppliers to contribute ideas and innovations that lead to sustainable growth."

Source
Do they have a sustainability or environmental program in place?
Yes

To have a lower carbon footprint, to accelerate the use of renewable energy across our fleet and facilities, green-building rating system implementation & more.

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Source 40% of ground fuel from low carbon or alternative fuels by 2025, to have a lower carbon footprint.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The UPS Foundation

Are they transparent about the organizations and causes they give money to?
Yes

United Way, Disaster Philanthropy, InterAction, UNOCHA, & more.

Source
Do they support local businesses and communities?
Yes

UPS Humanitarian Relief & Resilience Program help disaster-stricken communities, support for response and recovery providing food, shelter, and educational supplies to help communities with immediate and long-term support.

Source

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Overview

United Parcel Service (UPS) is an American multinational package delivery and supply chain management company. Along with the central package delivery operation, the UPS brand name used to denote many of its divisions and subsidiaries, including its cargo airline (UPS Airlines), freight-based trucking operation (UPS Freight, formerly Overnite Transportation), and its delivery drone airline (UPS Flight Forward).

Rating

Users Rating
Not Rated