Urban Outfitters
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Urban Outfitters

Philadelphia, PA
Overall Rating
Not Rated
Website
urbanoutfitters.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

returns/exchanges

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded in 1970. Ranks #3 compared to similar companies.

Source
Do they have a consistently high customer service score in consumer reports or on social media?
No

RATING: 1/5 (59)
https://www.bbb.org/us/pa/philadelphia/profile/clothing/urban-outfitters-inc-0241-80016075/customer-reviews

RATING: 2/5 (448)
https://www.sitejabber.com/reviews/urbanoutfitters.com

Is it easy to connect with a customer service representative?
Yes

Chat Online, Phone & more.

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 1.6/5 (916)
https://www.trustpilot.com/review/urbanoutfitters.com

RATING: 4/5 (3876)
https://www.influenster.com/reviews/urban-outfitters

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 3.6/5 (1777)
https://www.indeed.com/cmp/Urban-Outfitters-Inc./reviews?fcountry=ALL

RATING: 3.7/5 (3145)
https://www.glassdoor.com/Reviews/Urban-Outfitters-Reviews-E2372.htm

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Insurances, Wellness program, Paid leave, & more.

Source
Do they use ethically sourced materials?
Yes

Urban Outfitters: "At URBN, we are committed to making supplier decisions with social and environmental factors in mind."

Source
Do they have a sustainability or environmental program in place?
Yes

Urban Outfitters: "Our weekly pick-up of food scraps and other compostable material keeps organic material out of landfills and reduces our environmental impact."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Urban Outfitters: "We are passionate about eliminating single-use items, especially those that pose a threat to the environment like plastic."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

SPCA, I Am A Voter, Big Brothers Big Sisters & more.

Source
Are they transparent about the organizations and causes they give money to?
Yes

SPCA, I Am A Voter, Big Brothers Big Sisters & more.

Source
Do they support local businesses and communities?
Yes

Urban Outfitters: "URBN embraces self-expression, creativity and authenticity, empowering employees and customers to act as agents for change."

Source

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Overview

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel, Poland, and the United Arab Emirates.

Rating

Users Rating
Not Rated