

VRBO
Austin, TX
Overall Rating
Website
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SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Vacation Rentals--Condos, Cabins, Cottages & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
We call it the Book with Confidence Guarantee.
https://help.vrbo.com/articles/What-is-the-Book-with-Confidence-Guarantee
Refund with conditions.
https://help.vrbo.com/articles/What-is-the-cancellation-policy
Have their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1995. Ranks #5 in Product Quality, Ranks #1 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
No
RATING: 1.1/5 (441) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
No
Help Categories & Suggestions
SourceDo they provide a simple and enjoyable customer experience?
No
RATING: 3.9/5 (112,148) TrustPilot.com RATING: 1.3/5 (1,437) SiteJabber.com
Do they have an above average rating from their employees?
Yes
RATING: 3.8/5 (740) Glassdoor.comRATING: 3.9/5 (139) Indeed.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Salary average pay from Admin Assistant at $47K to Engineering at $148K. Comparably.com Benefits: 401K Plan, Employee Stock Purchase Plan, Vacation & Paid Time Off, Insurance & more.
SourceDo they use ethically sourced materials?
Unknown
No information found.
Do they have a sustainability or environmental program in place?
Yes
Employees of the Expedia Group (owns VRBO) started the SAGE (Sustainable & Green at Expedia Group). They started some of these programs at some of their office chapters: A carpooling program, Reduce carbon and water waste, Replaced single-use plastics with reusable dishes, cups and flatware plus more.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
SAGE: "..asked our sponsor to offset the carbon for his huge feedback forum, we’ve seen (and worked on!) EG move to offsetting 100% of our operational CO2e."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Unknown
No Information Found.
Are they transparent about the organizations and causes they give money to?
Unknown
No Information Found.
Do they support local businesses and communities?
Yes
We’re humbled by our team’s passion for individual giving and volunteering. That’s why we honour their commitment by matching donations and the value of the time they volunteer – to reinforce their significant efforts and support the organizations they care about most.
SourceOverview
Vrbo, pronounced ‘ver-boh’, is an American vacation rental online marketplace originally known as Vacation Rentals by Owner or VRBO. It was acquired by HomeAway in 2006. Expedia Group acquired HomeAway on December 15, 2015.