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Wayfair

Boston, MA
Overall Rating
Not Rated
Website
wayfair.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Furniture, Household Items, Lighting, Pet Products & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Return Policy with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 2002. Ranks #4 in Product Quality & Ranks #1, compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.7/5 (3,182) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
No

Help Tools, Call Button.

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 1.4/5 (2,191) TrustPilot.com RATING: 2/5 (1,070) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.1/5 (1,257) Indeed.com RATING: 3.6 (3,069) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly pay ranges from approximately $12.66 per hour for Unloader to $30.11 per hour for Assembler. Indeed.com Benefits: 401(k) with company matching, Paid Time Off, Insurance & more. Glassdoor.com

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
No

Wayfair sells Sustainability Furniture.

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
No

Wayfair lots of "Lower Carbon Footprint" items for sell.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Charitable Partners: Habitat for Humanity International, Cradles to Crayons, Travis Mills Foundation, More Than Words

Source
Are they transparent about the organizations and causes they give money to?
Yes

Minds Matter, American Red Cross Disaster Relief, Cystic Fibrosis Foundation, National Kidney Foundation plus more.

Source
Do they support local businesses and communities?
Yes

Wayfair: "Each year, Wayfair sets aside up to $75,000 to donate to qualified charitable organizations where Wayfair employees donate their time, talent and money. "Brush With Kindness” program, Michael P. Murphy Scholarship, Salvation Army Soup Kitchen Volunteering, Employees from Wayfair's Utah office participated in a blanket drop-off at the American Fork Hospital...." https://www.wayfair.com/v/about/social_responsibility

Source

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Overview

Wayfair Inc. is an American e-commerce company that sells furniture and home goods. Formerly known as CSN Stores. Their digital platform offers 14 million items from more than 11,000 global suppliers.

Rating

Users Rating
Not Rated