

Wayfair
Boston, MA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Furniture, Household Items, Lighting, Pet Products & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Return Policy with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 2002. Ranks #4 in Product Quality & Ranks #1, compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.7/5 (3,182) ConsumerAffairs.com
Do they provide a simple and enjoyable customer experience?
No
RATING: 1.4/5 (2,191) TrustPilot.com RATING: 2/5 (1,070) SiteJabber.com
Do they have an above average rating from their employees?
Yes
RATING: 3.1/5 (1,257) Indeed.com RATING: 3.6 (3,069) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Hourly pay ranges from approximately $12.66 per hour for Unloader to $30.11 per hour for Assembler. Indeed.com Benefits: 401(k) with company matching, Paid Time Off, Insurance & more. Glassdoor.com
Do they have a sustainability or environmental program in place?
No
Wayfair sells Sustainability Furniture.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
No
Wayfair lots of "Lower Carbon Footprint" items for sell.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Charitable Partners: Habitat for Humanity International, Cradles to Crayons, Travis Mills Foundation, More Than Words
SourceAre they transparent about the organizations and causes they give money to?
Yes
Minds Matter, American Red Cross Disaster Relief, Cystic Fibrosis Foundation, National Kidney Foundation plus more.
SourceDo they support local businesses and communities?
Yes
Wayfair: "Each year, Wayfair sets aside up to $75,000 to donate to qualified charitable organizations where Wayfair employees donate their time, talent and money. "Brush With Kindness” program, Michael P. Murphy Scholarship, Salvation Army Soup Kitchen Volunteering, Employees from Wayfair's Utah office participated in a blanket drop-off at the American Fork Hospital...." https://www.wayfair.com/v/about/social_responsibility
SourceOverview
Wayfair Inc. is an American e-commerce company that sells furniture and home goods. Formerly known as CSN Stores. Their digital platform offers 14 million items from more than 11,000 global suppliers.