Williams Sonoma
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Williams Sonoma

San Francisco, California
Overall Rating
Not Rated
Website
williams-sonoma.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Williams-Sonoma: "Today, our product selection has grown to include electrics, specialty foods, cooks' tools, bakeware and tableware from all over the world, including Europe, the United States and beyond."

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns: Most items can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment.

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1956. Williams Sonoma are known for their quality kitchen products.

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.6/5 (414) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Phone, Address, Help Topics & more.

Source
Do they provide a simple and enjoyable customer experience?
No

Both these sites had about 65 reviews with similar language, and 20+ reviews in a row with 1 star, (it's unusual to have that many reviews in a row with all 1 stars) this usually is a red flag for people who are not real customers. And many of the reviews were pertaining to shipment/service during Covid shutdown, with limited to no employees working. RATING: 1.6/5 (102) SiteJabber.com RATING: 1.4/5 (70) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Williams Sonoma: "We firmly believe that working in a culture focused on diversity and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences."

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Do they have an above average rating from their employees?
Yes

RATING: 3.5/5 (2675) Indeed.com RATING: 2.9/5 (2400) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k), Insurance, Paid Leave & more. Payscale.com $10.87 per hour for Warehouse Worker to $29.00 per hour for Guest Service Agent. Indeed.com

Do they use ethically sourced materials?
Yes

Williams Sonoma: "Our social compliance program is based on the conventions of the International Labor Organization (ILO) and the UN’s Guiding Principles on Business and Human Rights and we are committed to doing our part to eradicate human trafficking, child labour and forced labour in our global product supply chains." https://oag.ca.gov/sites/all/files/agweb/pdfs/sb657/resource-guide.pdf

Do they have a sustainability or environmental program in place?
Yes

Williams Sonoma has won many awards for being a sustainable leader in its industry. They choose recycled, reclaimed, alternative or responsibly harvested materials that meet high social and environmental standards.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Williams Sonoma: "Our work begins at the design phase, prioritizing low-emissions materials, such as responsibly sourced cotton and wood. We also prioritize recycled and preferred fiber alternatives, such as REPREVE polyester made from 100% recycled plastic bottles and TENCEL™ fibers made from Forest Stewardship Council(R)-certified wood pulp."

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Williams Sonoma Inc Foundation. Williams Sonoma: "We give charitable grants, donate our merchandise, donate proceeds from the sale of certain products, and provide matching gifts to our associates."

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Are they transparent about the organizations and causes they give money to?
Yes

St. Jude Children’s Research Hospital, No Kid Hungry Fund, Project Open Hand & more.

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Do they support local businesses and communities?
Yes

Williams Sonoma: "We support our communities through our associates’ time and leadership, and we provide eight hours of paid Community Involvement Time each year."

Source

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Overview

Williams Sonoma is an American retailer of cookware, appliances and home furnishings. It is owned by Williams-Sonoma, Inc. and was founded by Charles E. Williams in 1956.

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