

Williams Sonoma
San Francisco, California
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Williams-Sonoma: "Today, our product selection has grown to include electrics, specialty foods, cooks' tools, bakeware and tableware from all over the world, including Europe, the United States and beyond."
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Returns: Most items can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1956. Williams Sonoma are known for their quality kitchen products.
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.6/5 (414) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Address, Help Topics & more.
SourceDo they provide a simple and enjoyable customer experience?
No
Both these sites had about 65 reviews with similar language, and 20+ reviews in a row with 1 star, (it's unusual to have that many reviews in a row with all 1 stars) this usually is a red flag for people who are not real customers. And many of the reviews were pertaining to shipment/service during Covid shutdown, with limited to no employees working. RATING: 1.6/5 (102) SiteJabber.com RATING: 1.4/5 (70) TrustPilot.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Williams Sonoma: "We firmly believe that working in a culture focused on diversity and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences."
SourceDo they have an above average rating from their employees?
Yes
RATING: 3.5/5 (2675) Indeed.com RATING: 2.9/5 (2400) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Benefits: 401(k), Insurance, Paid Leave & more. Payscale.com $10.87 per hour for Warehouse Worker to $29.00 per hour for Guest Service Agent. Indeed.com
Do they use ethically sourced materials?
Yes
Williams Sonoma: "Our social compliance program is based on the conventions of the International Labor Organization (ILO) and the UN’s Guiding Principles on Business and Human Rights and we are committed to doing our part to eradicate human trafficking, child labour and forced labour in our global product supply chains." https://oag.ca.gov/sites/all/files/agweb/pdfs/sb657/resource-guide.pdf
Do they have a sustainability or environmental program in place?
Yes
Williams Sonoma has won many awards for being a sustainable leader in its industry. They choose recycled, reclaimed, alternative or responsibly harvested materials that meet high social and environmental standards.
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Williams Sonoma: "Our work begins at the design phase, prioritizing low-emissions materials, such as responsibly sourced cotton and wood. We also prioritize recycled and preferred fiber alternatives, such as REPREVE polyester made from 100% recycled plastic bottles and TENCEL™ fibers made from Forest Stewardship Council(R)-certified wood pulp."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Williams Sonoma Inc Foundation. Williams Sonoma: "We give charitable grants, donate our merchandise, donate proceeds from the sale of certain products, and provide matching gifts to our associates."
SourceAre they transparent about the organizations and causes they give money to?
Yes
St. Jude Children’s Research Hospital, No Kid Hungry Fund, Project Open Hand & more.
SourceDo they support local businesses and communities?
Yes
Williams Sonoma: "We support our communities through our associates’ time and leadership, and we provide eight hours of paid Community Involvement Time each year."
SourceOverview
Williams Sonoma is an American retailer of cookware, appliances and home furnishings. It is owned by Williams-Sonoma, Inc. and was founded by Charles E. Williams in 1956.