Zales Jewelry
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Zales Jewelry

Irving, TX
Overall Rating
Not Rated
Website
zales.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Diamonds, Pearls, Gemstones & more.

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Zales: "If for any reason you are dissatisfied with your purchase, you may return your item based on our Return and Exchange Policy."

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1924. Ranks #1 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
No

RATING: 1.7/5 (44) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

FAQ's, Chat Live, Phone & more.

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Do they provide a simple and enjoyable customer experience?
Yes

RATING: 4.4/5 (1,361) Influenster.com RATING: 3.9/5 (187) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

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Do they have an above average rating from their employees?
Yes

RATING: 3.5/5 (52) Indeed.com RATING: 3.1/5 (691) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly average pay rate $10. Sales Associate to $20. (estimate) Assistant Store Manager (possible plus commission). Payscale.com Benefits: 401(k), Company Store Discount, Life Insurance/Disability, Paid Holidays / Vacation & more. Payscale.com

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

"We have set ambitious reduction goals to achieve in three key areas — energy use, greenhouse gas emissions and water use over a five-year period. Also, work toward 100% LED lighting..."

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Signet Jewelers: "significantly reduced the share of highly carbon-intensive fuels in its total energy consumption. ALROSA already had 300 trucks powered by natural gas instead of more carbon-intensive fuels."

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Partnerships with St. Jude Children’s Research Hospital & Heart to Heart International.

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Are they transparent about the organizations and causes they give money to?
Yes

St. Jude Children’s Research Hospital, Heart to Heart International, Akron Children’s Hospital, Pediatric Cancer Genome Project & more.

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Do they support local businesses and communities?
Yes

A portion of every purchase* made at KAY.com, Zales.com, Jared.com and JamesAllen.com will help us provide masks, gowns, gloves and equipment to health care providers, as well as life-saving medicine to thousands of people.

Source

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Overview

The company began in 1924 in Wichita Falls, Texas, when the two Russian-Jewish immigrant brothers Morris (M. B.) Zale and William Zale (born Zalefsky) along with Ben Lipshy opened the first Zales Jewelers store (now a division in the multi-division company).

As a marketing strategy, the Zale brothers instituted a credit plan whereby customers could pay “a penny down and a dollar a week,” making jewellery and other merchandise affordable for the average working American.

Rating

Users Rating
Not Rated