VRBO
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VRBO

Austin, TX
Overall Rating
Not Rated
Website
vrbo.com
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SCORD Rating

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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Vacation Rentals--Condos, Cabins, Cottages & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

We call it the Book with Confidence Guarantee.
https://help.vrbo.com/articles/What-is-the-Book-with-Confidence-Guarantee
Refund with conditions.
https://help.vrbo.com/articles/What-is-the-cancellation-policy

Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1995. Ranks #5 in Product Quality, Ranks #1 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
No

RATING: 1.1/5 (441) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
No

Help Categories & Suggestions

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 3.9/5 (112,148) TrustPilot.com RATING: 1.3/5 (1,437) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EOE

Source
Do they have an above average rating from their employees?
Yes

RATING: 3.8/5 (740) Glassdoor.comRATING: 3.9/5 (139) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Salary average pay from Admin Assistant at $47K to Engineering at $148K. Comparably.com Benefits: 401K Plan, Employee Stock Purchase Plan, Vacation & Paid Time Off, Insurance & more.

Source
Do they use ethically sourced materials?
Unknown

No information found.

Do they have a sustainability or environmental program in place?
Yes

Employees of the Expedia Group (owns VRBO) started the SAGE (Sustainable & Green at Expedia Group). They started some of these programs at some of their office chapters: A carpooling program, Reduce carbon and water waste, Replaced single-use plastics with reusable dishes, cups and flatware plus more.

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

SAGE: "..asked our sponsor to offset the carbon for his huge feedback forum, we’ve seen (and worked on!) EG move to offsetting 100% of our operational CO2e."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Unknown

No Information Found.

Are they transparent about the organizations and causes they give money to?
Unknown

No Information Found.

Do they support local businesses and communities?
Yes

We’re humbled by our team’s passion for individual giving and volunteering. That’s why we honour their commitment by matching donations and the value of the time they volunteer – to reinforce their significant efforts and support the organizations they care about most.

Source

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Overview

Vrbo, pronounced ‘ver-boh’, is an American vacation rental online marketplace originally known as Vacation Rentals by Owner or VRBO. It was acquired by HomeAway in 2006. Expedia Group acquired HomeAway on December 15, 2015.

Rating

Users Rating
Not Rated