Eileen Fisher
Irvington, New York
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Women's Apparel, Shoes, and Accessories.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
In 1984, founded by and operated by the company's namesake, Eileen Fisher. A close friend works for Sarasota, FL location, and speaks highly of this company's commitment to quality, long-lasting clothing, and accessories.
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
3.4 ratings on trust pilot. However, BBB Rating is A+.
SourceIs it easy to connect with a customer service representative?
Yes
Online chat feature and 1-800 number very responsive. An email contact option also available.
SourceDo they provide a simple and enjoyable customer experience?
Yes
“Personal experience in Florida retail locations is excellent. Online reviews tend not to tell a complete story. For instance, 2 reviews on TrustPilot yield a TrustScore 3.4. One review is the highest rating, the other is the lowest rating. Not an accurate reflection of customer experience.”
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
The alternative supply chain in Arequipa, Peru, is designed with a focus on family and quality of life. Love, Peru project supports over 450 families in and around Arequipa with higher fair trade wages and investments in the local community.
SourceDo they have an above average rating from their employees?
Yes
“Mixed online reviews, but many of these are not about the company itself, but rather individual retail locations.
Indeed.com: Rating: 3.8 · 82 reviews
Glassdoor: Rating: 2.8 · 153 votes 4.2 on Kununu https://www.kununu.com/us/eileen-fisher/reviews Avg 3.6”
Do they offer their employees average or above compensation and benefits within their industry?
Yes
“Based on interactions with retail employees, wages are comparable to other retailers of the same caliber, plus they offer health benefits. Average per-hour sales assoc. $15.75/hour, store mgr. $72k. Corporate jobs seem to have average to above-average salaries for the industry.”
Do they use ethically sourced materials?
Yes
Responsible wool, recycled fibers, responsibly-harvested trees for TENCEL™ LYOCELL fabric:
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Not 100% certain about packaging, but they have a commitment to lowering their carbon footprint - constantly reviewing/tracking supply chain:
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
The Eileen Fisher Community Foundation supports systemic changes that positively impact women and girls locally and around the globe.
SourceAre they transparent about the organizations and causes they give money to?
Yes
Charity Navigator score: 90 out of 100:
https://www.charitynavigator.org/ein/800728749
Do they support local businesses and communities?
Yes
Earth Day New York https://earthdayny.org/
Institute for Sustainable Communities (ISC) https://www.iscvt.org
Sustainable South Bronx https://www.ssbx.org
Teens Turning Green https://www.teensturninggreen.org
Overview
Eileen Fisher is an American clothing designer and founder of the women’s clothing brand Eileen Fisher, Inc. Fisher’s designs are characterized by simplicity, and her company is known for using non-traditional models in its print advertisements, including its own employees.