

AliExpress
Global-HANGZHOU, China
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Clothing, Jewellery, Electronics & more
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Our Buyer Protection covers your purchase from click to delivery. Certain products have a Refund with conditions.
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1999. AliExpress is owned by Alibaba Group. Alibaba Ranks #4 in product quality and Ranks #1 compared to its competitors, according to Comparably.com We found reviews/complaints about fraud, scams and problems over counterfeit goods in the past. https://www.makeuseof.com/tag/buy-safely-aliexpress-scams/
Do they have a consistently high customer service score in consumer reports or on social media?
No
AliExpress is owned by Alibaba Group. These reviews are for Alibaba Group. RATING: 1.6/5 (1799) reviews.io/
Is it easy to connect with a customer service representative?
Yes
Chat, FAQ's, & Help Topic Tools.
SourceDo they provide a simple and enjoyable customer experience?
Yes
AliExpress is owned by Alibaba Group. These reviews are for Alibaba Group. RATING: 4.4/5 (14,999) TrustPilot.com RATING: 4.6/5 (12,375) SiteJabber.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Alibaba Group: "Anchored by our strong values, our human capital strategy includes: nurturing a diverse and empowered employee base. We also commit to continuing to increase the diversity of our employees."
SourceDo they have an above average rating from their employees?
Yes
AliExpress is owned by Alibaba Group. These reviews are for Alibaba Group. RATING: 3.9/5 (737) Glassdoor.com RATING: 4.2/5 (54) Indeed.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
The average estimated annual salary, including base and bonus, at Alibaba Group Holding Limited, is $128,329, or $61 per hour, while the estimated median salary is $127,677, or $61 per hour. Salaries contributed from Alibaba Group Holding Limited employees include job titles like Director of HR. Comparably.com
Do they use ethically sourced materials?
Unknown
No direct information found. AliExpress: "Partners are expected to not only conduct themselves with integrity but also to set the tone at the top and monitor the ethical conduct of all our employees."
Do they have a sustainability or environmental program in place?
Yes
Alibaba Group: "55M Real trees planted in Northwest China as part of the Ant Forest program. Cainiao Network aims to replace 50% of all packaging materials with 100% eco-friendly or biodegradable packaging materials."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Alibaba Group: "Cainiao Network aims to replace 50% of all packaging materials with 100% eco-friendly or biodegradable packaging materials. Our Zhangbei Data Center in Hebei province in Northern China runs entirely on solar and wind power."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Alibaba Foundation partners with Lakeside Modou Foundation and the Jack Ma Foundation which focuses on rural education, poverty and entrepreneurship.
SourceAre they transparent about the organizations and causes they give money to?
Yes
These are the only 2 found: Lakeside Modou Foundation and the Jack Ma Foundation
Do they support local businesses and communities?
Yes
Alibaba Group: "Our Rural Taobao program involves Alibaba establishing business infrastructure and e-commerce services in rural areas that enable rural residents and businesses to sell high-quality agricultural products to urban consumers. The program generates business and employment opportunities and establishes a two-way distribution infrastructure to connect commerce between cities and rural areas in China."
SourceOverview
AliExpress is an online retail service based in China owned by the Alibaba Group. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. Alibaba is a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services via web portals.