AliExpress
144-logo.jpg

AliExpress

Global-HANGZHOU, China
Overall Rating
Not Rated
Website
aliexpress.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Clothing, Jewellery, Electronics & more

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Our Buyer Protection covers your purchase from click to delivery. Certain products have a Refund with conditions.

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1999. AliExpress is owned by Alibaba Group. Alibaba Ranks #4 in product quality and Ranks #1 compared to its competitors, according to Comparably.com We found reviews/complaints about fraud, scams and problems over counterfeit goods in the past. https://www.makeuseof.com/tag/buy-safely-aliexpress-scams/

Do they have a consistently high customer service score in consumer reports or on social media?
No

AliExpress is owned by Alibaba Group. These reviews are for Alibaba Group. RATING: 1.6/5 (1799) reviews.io/

Is it easy to connect with a customer service representative?
Yes

Chat, FAQ's, & Help Topic Tools.

Source
Do they provide a simple and enjoyable customer experience?
Yes

AliExpress is owned by Alibaba Group. These reviews are for Alibaba Group. RATING: 4.4/5 (14,999) TrustPilot.com RATING: 4.6/5 (12,375) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Alibaba Group: "Anchored by our strong values, our human capital strategy includes: nurturing a diverse and empowered employee base. We also commit to continuing to increase the diversity of our employees."

Source
Do they have an above average rating from their employees?
Yes

AliExpress is owned by Alibaba Group. These reviews are for Alibaba Group. RATING: 3.9/5 (737) Glassdoor.com RATING: 4.2/5 (54) Indeed.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

The average estimated annual salary, including base and bonus, at Alibaba Group Holding Limited, is $128,329, or $61 per hour, while the estimated median salary is $127,677, or $61 per hour. Salaries contributed from Alibaba Group Holding Limited employees include job titles like Director of HR. Comparably.com

Do they use ethically sourced materials?
Unknown

No direct information found. AliExpress: "Partners are expected to not only conduct themselves with integrity but also to set the tone at the top and monitor the ethical conduct of all our employees."

Do they have a sustainability or environmental program in place?
Yes

Alibaba Group: "55M Real trees planted in Northwest China as part of the Ant Forest program. Cainiao Network aims to replace 50% of all packaging materials with 100% eco-friendly or biodegradable packaging materials."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Alibaba Group: "Cainiao Network aims to replace 50% of all packaging materials with 100% eco-friendly or biodegradable packaging materials. Our Zhangbei Data Center in Hebei province in Northern China runs entirely on solar and wind power."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Alibaba Foundation partners with Lakeside Modou Foundation and the Jack Ma Foundation which focuses on rural education, poverty and entrepreneurship.

Source
Are they transparent about the organizations and causes they give money to?
Yes

These are the only 2 found: Lakeside Modou Foundation and the Jack Ma Foundation

Do they support local businesses and communities?
Yes

Alibaba Group: "Our Rural Taobao program involves Alibaba establishing business infrastructure and e-commerce services in rural areas that enable rural residents and businesses to sell high-quality agricultural products to urban consumers. The program generates business and employment opportunities and establishes a two-way distribution infrastructure to connect commerce between cities and rural areas in China."

Source

View Scord Rating

Overview

AliExpress is an online retail service based in China owned by the Alibaba Group. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. Alibaba is a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services via web portals.

Rating

Users Rating
Not Rated