American Airlines
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American Airlines

Fort Worth, TX
Overall Rating
Not Rated
Website
aa.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Fights, First Class, Cruises, Rental Cars & more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Refunds with conditions.

Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1930. Ranks #3 in Product Quality & Ranks #5 compared to competitors, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.8/5 (1760) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Phone, Email, FAQ's, Help Tools & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3/5 (71,516) TriipAdvisor.com RATING: 3/10 (3,910) AirlineQuality.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

EEO

Source
Do they have an above average rating from their employees?
Yes

RATING: 4/5 (4177) Indeed.com RATING: 3.9/5 (4019) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly pay ranges from approximately $9.11 per hour for Cleaner to $225 per hour for Captain. Indeed.com Benefits: 401(k), Paid Vacation/Sick Leave, Insurance, Free & Discount Flights & more. Payscale.com

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

American Airlines: "American is optimizing arrival times, reducing aircraft weight and implementing sustainable and commercially viable alternative jet fuels (SAF) to achieve greater fuel efficiencies that reduce emissions."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

American Airlines: "American is optimizing arrival times, reducing aircraft weight and implementing sustainable and commercially viable alternative jet fuels (SAF) to achieve greater fuel efficiencies that reduce emissions."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

American Airlines Family Fund, Let Good Take Flight,

Are they transparent about the organizations and causes they give money to?
Yes

American Airlines: "American Airlines proudly supports nonprofit organizations that make a difference in the communities where our employees and customers live and work. We provide assistance to eligible 501(c)(3) nonprofit organizations that help children, communities, and military service members."

Source
Do they support local businesses and communities?
Yes

American Airlines: "We provide assistance to eligible 501(c)(3) nonprofit organizations that help children, communities, and military service members."

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Overview

American Airlines, Inc. is a major American airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the world’s largest airline when measured by fleet size, scheduled passengers carried, and revenue passenger mile.

Rating

Users Rating
Not Rated