

American Airlines
Fort Worth, TX
Overall Rating
Website
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SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Fights, First Class, Cruises, Rental Cars & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Refunds with conditions.
Have their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 1930. Ranks #3 in Product Quality & Ranks #5 compared to competitors, according to Comparably.com
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.8/5 (1760) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
Yes
Phone, Email, FAQ's, Help Tools & more.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 3/5 (71,516) TriipAdvisor.com RATING: 3/10 (3,910) AirlineQuality.com
Do they have an above average rating from their employees?
Yes
RATING: 4/5 (4177) Indeed.com RATING: 3.9/5 (4019) Glassdoor.com
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Hourly pay ranges from approximately $9.11 per hour for Cleaner to $225 per hour for Captain. Indeed.com Benefits: 401(k), Paid Vacation/Sick Leave, Insurance, Free & Discount Flights & more. Payscale.com
Do they have a sustainability or environmental program in place?
Yes
American Airlines: "American is optimizing arrival times, reducing aircraft weight and implementing sustainable and commercially viable alternative jet fuels (SAF) to achieve greater fuel efficiencies that reduce emissions."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
American Airlines: "American is optimizing arrival times, reducing aircraft weight and implementing sustainable and commercially viable alternative jet fuels (SAF) to achieve greater fuel efficiencies that reduce emissions."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
American Airlines Family Fund, Let Good Take Flight,
Are they transparent about the organizations and causes they give money to?
Yes
American Airlines: "American Airlines proudly supports nonprofit organizations that make a difference in the communities where our employees and customers live and work. We provide assistance to eligible 501(c)(3) nonprofit organizations that help children, communities, and military service members."
SourceDo they support local businesses and communities?
Yes
American Airlines: "We provide assistance to eligible 501(c)(3) nonprofit organizations that help children, communities, and military service members."
Overview
American Airlines, Inc. is a major American airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the world’s largest airline when measured by fleet size, scheduled passengers carried, and revenue passenger mile.