

Best Buy
Richfield, Minnesota
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Best Buy has electronics, computers, appliances, cell phones, video games, software, and Tech Services (Geek Squad).
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
Price match guarantee, https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002
Return and exchange policy below:
Have their products/services been proven to have long-lasting and reliable results?
Yes
They have multiple options and many brands have reliable/long-lasting results.
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
Rating: 3.5/5 (1603)
Consumer Affairs rates 2.2 of 5.
Avg 2.85
Is it easy to connect with a customer service representative?
Yes
There are a lot of ways to connect on the return page.
SourceDo they provide a simple and enjoyable customer experience?
Yes
They track their own customer service. 4.5 of 5. See more here.
SourceDo they have Equal Opportunity employment or use fair trade labor practices?
Yes
You can be yourself here.
SourceDo they have an above average rating from their employees?
Yes
Rating:3.9/5 Indeed https://www.indeed.com/cmp/Best-Buy/reviews?fcountry=ALL
Rating: 3.9/5 Glass Door. https://www.glassdoor.com/Reviews/Best-Buy-Reviews-E97_P7.htm
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Physical, Mental, Social, and Financial well-being. Corporate Campus.
SourceDo they use ethically sourced materials?
Yes
They have a report they file each year with the SEC and comply with the law on conflict minerals.
SourceDo they have a sustainability or environmental program in place?
Yes
"Yes from selling Energy Star ratings, extending the use of electronics by repair, recycling e-waste."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Reduce carbon emissions by 75% by 2030.
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
They have several programs they have created to help the underserved from consumers to creators.
SourceAre they transparent about the organizations and causes they give money to?
Yes
They have several places they award grants to. You can see a few of them here.
SourceDo they support local businesses and communities?
Yes
You can see ways they are supporting local communities here.
SourceOverview
Best Buy Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. It was originally founded by Richard M. Schulze and James Wheeler in 1966 as an audio specialty store called Sound of Music.