Best Buy
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Best Buy

Richfield, Minnesota
Overall Rating
Not Rated
Website
bestbuy.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Best Buy has electronics, computers, appliances, cell phones, video games, software, and Tech Services (Geek Squad).

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Price match guarantee, https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002

Return and exchange policy below:

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Have their products/services been proven to have long-lasting and reliable results?
Yes

They have multiple options and many brands have reliable/long-lasting results.

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Rating: 3.5/5 (1603)

Consumer Affairs rates 2.2 of 5.

Avg 2.85

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Is it easy to connect with a customer service representative?
Yes

There are a lot of ways to connect on the return page.

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Do they provide a simple and enjoyable customer experience?
Yes

They track their own customer service. 4.5 of 5. See more here.

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Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

You can be yourself here.

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Do they have an above average rating from their employees?
Yes

Rating:3.9/5 Indeed https://www.indeed.com/cmp/Best-Buy/reviews?fcountry=ALL
Rating: 3.9/5 Glass Door. https://www.glassdoor.com/Reviews/Best-Buy-Reviews-E97_P7.htm

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Physical, Mental, Social, and Financial well-being. Corporate Campus.

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Do they use ethically sourced materials?
Yes

They have a report they file each year with the SEC and comply with the law on conflict minerals.

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Do they have a sustainability or environmental program in place?
Yes

"Yes from selling Energy Star ratings, extending the use of electronics by repair, recycling e-waste."

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Reduce carbon emissions by 75% by 2030.

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Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

They have several programs they have created to help the underserved from consumers to creators.

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Are they transparent about the organizations and causes they give money to?
Yes

They have several places they award grants to. You can see a few of them here.

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Do they support local businesses and communities?
Yes

You can see ways they are supporting local communities here.

Source

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Overview

Best Buy Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. It was originally founded by Richard M. Schulze and James Wheeler in 1966 as an audio specialty store called Sound of Music.

Rating

Users Rating
Not Rated