Bookshop.org
Manhattan, New York
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
Audio Books, Books on Art, History, Language, Travel & more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
RETURNS/Bookshop: "If a Customer is not satisfied with their purchase from Bookshop.org or any Platform Seller, the Customer may return such Merchandise within thirty (30) days for a refund of the purchase price of the merchandise plus any applicable taxes to the Customer's original form of payment."
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded: 2010. Partnered with the American Booksellers Association. NYTimes.com "Bookshop is on track to exceed $40 million in sales this year, blowing past the sum that Mr Hunter initially hoped to reach by 2022. The site sold some $4.5 million of books in May and more than $7 million in the first two weeks of June. More than 750 bookstores have joined, and Bookshop has generated more than $3.6 million for stores."
Do they have a consistently high customer service score in consumer reports or on social media?
No
RATING: 2.6/5 (88) ConsumerAffairs.com
Is it easy to connect with a customer service representative?
No
Fill out a "Contact Us" form. No Address, No email, No Chat, No Phone.
SourceDo they provide a simple and enjoyable customer experience?
Yes
RATING: 4.6/5 (363) TrustPilot.com RATING: 4.6/5 (101) GoodReads.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Unknown
None found.
Do they have an above average rating from their employees?
Unknown
They only had 5 employees as of January 2020 according to Wired.com
Do they offer their employees average or above compensation and benefits within their industry?
Unknown
No information found.
Do they use ethically sourced materials?
Unknown
No information found.
Do they have a sustainability or environmental program in place?
Unknown
No information found.
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Unknown
No information found.
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Bookshop: "By design, we give away over 75% of our profit margin to stores, publications, authors and others who make up the thriving, inspirational culture around books!"
SourceAre they transparent about the organizations and causes they give money to?
Yes
Bookshop: "We also support anyone who advocates for books through our affiliate program, which pays a 10% commission on every sale, and gives a matching 10% to independent bookstores."
SourceDo they support local businesses and communities?
Yes
Bookshop: "An online bookstore that financially supports local independent bookstores and gives back to the book community."
SourceOverview
Bookshop is an online book marketplace designed to support independent bookstores. It is certified as a B Corporation with the mission “to benefit the public good by contributing to the welfare of the independent literary community”.