

Cheesecake Factory
Calabasas, CA
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes
The Cheesecake Factory: “To create an environment where absolute guest satisfaction is our highest priority.” Facebook.com
SourceHave their products/services been proven to have long-lasting and reliable results?
Yes
Founded in 1972 Product Reviews 75% Favorable
SourceDo they have a consistently high customer service score in consumer reports or on social media?
Yes
Rating: 4.8/5 (1000) Influenster.com
Rating: 2.3/5 (95) TrustPilot.com
https://www.trustpilot.com/review/thecheesecakefactory.com
Is it easy to connect with a customer service representative?
Yes
Email or call the local business.
SourceDo they provide a simple and enjoyable customer experience?
No
Rating: 1/5 (201) ComplaintsBoard.com
Rating: 2.3/5 (95) TrustPilot.com
https://www.trustpilot.com/review/thecheesecakefactory.com
Do they have an above average rating from their employees?
Yes
Rating: 3.9/5 (4555)
Rating: 3.7/5 (2588)
https://www.glassdoor.com/Reviews/The-Cheesecake-Factory-Reviews-E2229.htm
Do they offer their employees average or above compensation and benefits within their industry?
Yes
Rating: 3.7/5 GlassDoor.com
Rating: 3.6/5 (1145) Indeed.com
https://www.indeed.com/cmp/The-Cheesecake-Factory/reviews?fcountry=US&ftopic=paybenefits
Do they use ethically sourced materials?
Yes
The Cheesecake Factory: "Our Sustainable Sourcing Policy is organized around the three key areas of social, environmental, and animal welfare and is presented below in further detail."
SourceDo they have a sustainability or environmental program in place?
Yes
The Cheesecake Factory: “We continue to examine all aspects of our business in an effort to identify, create, and implement meaningful and sustained change.”
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
The Cheesecake Factory: “We have focused our efforts on reducing waste from our operations, and are actively working to implement source reduction programs and to increase the diversion of packaging and food waste away from landfills.”
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
The Cheesecake Factory Oscar & Evelyn Overton Charitable Foundation, Feeding America®, The Salvation Army, and more.
SourceDo they support local businesses and communities?
Yes
South Los Angeles Youth & Community Center, Gift Card Donations, Golf Tournament Fundraiser, and more.
SourceOverview
The Cheesecake Factory Incorporated is an American restaurant company and distributor of cheesecakes based in the United States. The company operates 220 full-service restaurants: 206 under The Cheesecake Factory brand, 13 under the Grand Lux Cafe brand, and one under the RockSugar Southeast Asian Kitchen brand.