Cheesecake Factory
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Cheesecake Factory

Calabasas, CA
Overall Rating
Not Rated
Website
thecheesecakefactory.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

The Cheesecake Factory: “To create an environment where absolute guest satisfaction is our highest priority.” Facebook.com

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded in 1972 Product Reviews 75% Favorable

Source
Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Rating: 4.8/5 (1000) Influenster.com

Rating: 2.3/5 (95) TrustPilot.com
https://www.trustpilot.com/review/thecheesecakefactory.com

Source
Is it easy to connect with a customer service representative?
Yes

Email or call the local business.

Source
Do they provide a simple and enjoyable customer experience?
No

Rating: 1/5 (201) ComplaintsBoard.com

Rating: 2.3/5 (95) TrustPilot.com
https://www.trustpilot.com/review/thecheesecakefactory.com

Source
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

Rating: 3.9/5 (4555)

Rating: 3.7/5 (2588)
https://www.glassdoor.com/Reviews/The-Cheesecake-Factory-Reviews-E2229.htm

Source
Do they offer their employees average or above compensation and benefits within their industry?
Yes

Rating: 3.7/5 GlassDoor.com

Rating: 3.6/5 (1145) Indeed.com
https://www.indeed.com/cmp/The-Cheesecake-Factory/reviews?fcountry=US&ftopic=paybenefits

Source
Do they use ethically sourced materials?
Yes

The Cheesecake Factory: "Our Sustainable Sourcing Policy is organized around the three key areas of social, environmental, and animal welfare and is presented below in further detail."

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Do they have a sustainability or environmental program in place?
Yes

The Cheesecake Factory: “We continue to examine all aspects of our business in an effort to identify, create, and implement meaningful and sustained change.”

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

The Cheesecake Factory: “We have focused our efforts on reducing waste from our operations, and are actively working to implement source reduction programs and to increase the diversion of packaging and food waste away from landfills.”

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The Cheesecake Factory Oscar & Evelyn Overton Charitable Foundation, Feeding America®, The Salvation Army, and more.

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Are they transparent about the organizations and causes they give money to?
Yes
Source
Do they support local businesses and communities?
Yes

South Los Angeles Youth & Community Center, Gift Card Donations, Golf Tournament Fundraiser, and more.

Source

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Overview

The Cheesecake Factory Incorporated is an American restaurant company and distributor of cheesecakes based in the United States. The company operates 220 full-service restaurants: 206 under The Cheesecake Factory brand, 13 under the Grand Lux Cafe brand, and one under the RockSugar Southeast Asian Kitchen brand.

Rating

Users Rating
Not Rated