Etsy
105-logo.jpeg

Etsy

Brooklyn, New York, NY
Overall Rating
Not Rated
Website
etsy.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes

They have a wide range of jewelry, bags, clothing, home décor and more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
No

Etsy: " By shopping on Etsy, you understand that: ... Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers." Etsy's "Help Page" directs customers to the Shops who sell their products on Etsy, to find out about returns/refunds.

Source
Have their products/services been proven to have long-lasting and reliable results?
Unknown

Founded in 2005. "Etsy allows anyone to become a seller on their site. There are no background checks that are done to prevent someone with a bad history or reputation from selling to unwitting customers through Etsy.com. This means that there is a potential for their goods or services to be suspect or bad quality," a statement from Techpenny. https://techpenny.com/are-etsy-products-good-quality/ Ranks #3 compared to competitors. https://www.comparably.com/companies/etsy/competitors

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 3.5/5 (2,043) https://www.sitejabber.com/reviews/etsy.com RATING: 3.6/5 (1035) https://www.consumeraffairs.com/online/etsy.html

Is it easy to connect with a customer service representative?
No

They offer a "Help Page" but no contact page, and no email, no phone, no address.

Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3.1/5 (3444) https://www.trustpilot.com/review/www.etsy.com RATING: 3.5/5 (2042) https://www.sitejabber.com/reviews/etsy.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

No EOE was found on Etsy website, but on the Simply Hired website, it stated Etsy was an EOE.

Source
Do they have an above average rating from their employees?
Yes

RATING: 4.3/5 (74) https://www.indeed.com/cmp/Etsy/reviews RATING: 4/5 (174)

Source
Do they offer their employees average or above compensation and benefits within their industry?
Yes

The average estimated annual salary, including base and bonus, at Etsy is $107,017, or $51 per hour, while the estimated median salary is $101,609, or $48 per hour. https://www.comparably.com/companies/etsy/salaries Benefits: 401K, Performance Bonus, Paid leave and more. https://careers.etsy.com/global/en

Do they use ethically sourced materials?
Yes

Etsy: "Enable equitable access to the opportunities that we create."

Source
Do they have a sustainability or environmental program in place?
Yes

Etsy: "Track Energy Usage in the Cloud."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Etsy: "Build long-term resilience by eliminating our carbon impacts."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Borealis Philanthropy’s Black-led Movement Fund, Equal Justice Initiative.

Source
Are they transparent about the organizations and causes they give money to?
Yes

They have a blog that has updates.

Source
Do they support local businesses and communities?
Yes

Etsy: "Etsy donated 100k fabric masks to frontline healthcare workers, postal service workers and public housing communities."

Source

View Scord Rating

Overview

Etsy is an American e-commerce website for a community of sellers, focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft supplies and tools. All vintage items must be at least 20 years old.

Rating

Users Rating
Not Rated