

Etsy
Brooklyn, New York, NY
Overall Rating
Website
Answer the following questions to review
SCORD Rating
Scord Rating
Do their products/services have a variety of features and benefits?
Yes
They have a wide range of jewelry, bags, clothing, home décor and more.
SourceDo they offer a satisfaction guarantee/warranty or a return/exhange policy?
No
Etsy: " By shopping on Etsy, you understand that: ... Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers." Etsy's "Help Page" directs customers to the Shops who sell their products on Etsy, to find out about returns/refunds.
SourceHave their products/services been proven to have long-lasting and reliable results?
Unknown
Founded in 2005. "Etsy allows anyone to become a seller on their site. There are no background checks that are done to prevent someone with a bad history or reputation from selling to unwitting customers through Etsy.com. This means that there is a potential for their goods or services to be suspect or bad quality," a statement from Techpenny. https://techpenny.com/are-etsy-products-good-quality/ Ranks #3 compared to competitors. https://www.comparably.com/companies/etsy/competitors
Do they have a consistently high customer service score in consumer reports or on social media?
Yes
RATING: 3.5/5 (2,043) https://www.sitejabber.com/reviews/etsy.com RATING: 3.6/5 (1035) https://www.consumeraffairs.com/online/etsy.html
Is it easy to connect with a customer service representative?
No
They offer a "Help Page" but no contact page, and no email, no phone, no address.
Do they provide a simple and enjoyable customer experience?
Yes
RATING: 3.1/5 (3444) https://www.trustpilot.com/review/www.etsy.com RATING: 3.5/5 (2042) https://www.sitejabber.com/reviews/etsy.com
Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
No EOE was found on Etsy website, but on the Simply Hired website, it stated Etsy was an EOE.
SourceDo they have an above average rating from their employees?
Yes
RATING: 4.3/5 (74) https://www.indeed.com/cmp/Etsy/reviews RATING: 4/5 (174)
SourceDo they offer their employees average or above compensation and benefits within their industry?
Yes
The average estimated annual salary, including base and bonus, at Etsy is $107,017, or $51 per hour, while the estimated median salary is $101,609, or $48 per hour. https://www.comparably.com/companies/etsy/salaries Benefits: 401K, Performance Bonus, Paid leave and more. https://careers.etsy.com/global/en
Do they use ethically sourced materials?
Yes
Etsy: "Enable equitable access to the opportunities that we create."
SourceDo they have a sustainability or environmental program in place?
Yes
Etsy: "Track Energy Usage in the Cloud."
SourceDo they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Etsy: "Build long-term resilience by eliminating our carbon impacts."
SourceDo they partner with or directly donate to charitable or social causes or have a foundation?
Yes
Borealis Philanthropy’s Black-led Movement Fund, Equal Justice Initiative.
SourceAre they transparent about the organizations and causes they give money to?
Yes
They have a blog that has updates.
SourceDo they support local businesses and communities?
Yes
Etsy: "Etsy donated 100k fabric masks to frontline healthcare workers, postal service workers and public housing communities."
SourceOverview
Etsy is an American e-commerce website for a community of sellers, focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft supplies and tools. All vintage items must be at least 20 years old.