IBM (International Business Machines
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IBM (International Business Machines

Armonk, New York
Overall Rating
Not Rated
Website
ibm.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Software, Hardware, IT infrastructure, & more.

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Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Limited Warranties and Satisfaction Guarantee with conditions: "Satisfaction Guarantee. IBM provides a two-month unconditional guarantee for any reason for basic licenses. IBM will credit the price paid..."

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Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1911.

Do they have a consistently high customer service score in consumer reports or on social media?
No

RATING: 2.1/5 (203) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Help Topics, Phone, Email

Source
Do they provide a simple and enjoyable customer experience?
No

RATING: 2.2/5 (52) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 3.9/5 (30,572) Indeed.com RATING: 3.9/5 (64,444) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Benefits: 401(k) plan, Paid Vacation/Holiday/Sick leave, Insurance & more. Payscale.com Average Hourly base rate is $30. Payscale.com

Do they use ethically sourced materials?
Yes

IBM: "To ensure that slavery and human trafficking are not taking place in any of our supply chains or in any part of our business globally."

Source
Do they have a sustainability or environmental program in place?
Yes

Real-time oceanic data, Health-check soil and water with AI, Recycling process & more.

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Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

IBM: "IBM has been a leader in addressing climate change through our energy conservation and climate protection programs for decades. Reduce operational CO2 emissions associated with IBM's energy consumption 40% by 2025..."

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

The IBM International Foundation (IIF) was founded in 1985 and its mission is to support groundbreaking scientific, educational and environmental projects around the globe.

Are they transparent about the organizations and causes they give money to?
Yes

ARTWORKS, Autism Speaks, Association MIR, & more.

Source
Do they support local businesses and communities?
Yes

IBM: "IBM brings the power of its technology, resources, and people to help with initiatives around the world, from education to health."

Source

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Overview

International Business Machines Corporation is an American multinational technology company, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company and was renamed “International Business Machines” in 1924

Rating

Users Rating
Not Rated