L L Bean
100-logo.jpeg

L L Bean

Freeport, Maine
Overall Rating
Not Rated
Website
llbean.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes
Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Returns, 100% Satisfaction Guarantee L. L. Bean: "If you are not 100% satisfied with one of our products purchased directly from L.L.Bean, you may return it within one year of purchase for a refund."

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: 1912. LL Bean: "You don’t become a 108-year-old brand by losing sight of the people who helped you get there. We deeply value and respect all of our employees and partners." Ranks #2 Compared to competitors. https://www.comparably.com/companies/l-l-bean

Do they have a consistently high customer service score in consumer reports or on social media?
No

RATING: 4/5 (371) https://www.yelp.com/biz/l-l-bean-freeport-6 RATING: 2/5 (204) https://www.trustpilot.com/review/www.llbean.com

Is it easy to connect with a customer service representative?
Yes

Chat, Email, Phone & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3/5 (572) https://www.mamma.com/us/l-l-bean?rating=4 RATING: 3.4/5 (445) https://www.sitejabber.com/reviews/llbean.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes
Source
Do they have an above average rating from their employees?
Yes

RATING: 4.2/5 (709) https://www.indeed.com/cmp/L.l.-Bean,-Inc./reviews RATING: 3.9/5 (609)

Source
Do they offer their employees average or above compensation and benefits within their industry?
Yes

Insurance, Paid Time Off, Employee Discounts & more.

Source
Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

L.L. Bean: "For over a century, L.L.Bean has constantly found new ways to lessen our environmental impact through the creation of our products and the efficiency of the buildings."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Reduced waste, less emissions and greener designs.

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

L.L.Bean partners with programs focused on youth: Appalachian Mountain Club, American Hiking Society, Maine Audubon and more.

Source
Are they transparent about the organizations and causes they give money to?
Yes

David Ortiz Children’s Fund, Freeport Community Services, American Red Cross, Cancer Community Center and more.

Source
Do they support local businesses and communities?
Yes

L.L. Bean: "The L.L.Bean Community Fund was created to support a wide variety of health and wellness organizations."

Source

View Scord Rating

Overview

L.L.Bean is an American, privately-held retail company founded in 1912 by Leon Leonwood Bean. The company is headquartered where it was founded, in Freeport, Maine. It specializes in clothing and outdoor recreation equipment.

Rating

Users Rating
Not Rated