Netflix
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Netflix

Los Gatos, CA
Overall Rating
Not Rated
Website
netflix.com
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Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Netflix is a streaming service that offers a wide variety of award-winning TV shows, movies, anime, documentaries, and more on thousands of internet-connected devices.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
No

Netflix: “No Refunds. Payments are nonrefundable and there are no refunds or credits for partially used periods.”

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Rating: 4/5 (625) ConsumerAffair.com

Source
Do they have a consistently high customer service score in consumer reports or on social media?
Yes

Rating: 4.4/5 (1523) BestCompany.com

Source
Is it easy to connect with a customer service representative?
Yes

Netflix has a help page with answers, and you can also Chat, App or Call.

Source
Do they provide a simple and enjoyable customer experience?
No

Rating: 4.6/5 (166,287) Amazon.com
https://www.amazon.com/Netflix-Inc/product-reviews/B005ZXWMUS

Rating: 2.2/5 (2758) TrustPilot.com
https://www.trustpilot.com/review/www.netflix.com

Rating: 1/5 (1202) ComplaintsBoard.com
https://www.complaintsboard.com/netflix-b120002

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Netflix: “As more people join Netflix from different countries and cultures, we want to ensure that our workforce is as diverse as the communities we serve.”

Source
Do they have an above average rating from their employees?
Yes

Rating: 3.9/5 Indeed.com
https://www.indeed.com/cmp/Netflix/reviews?fcountry=US&ftopic=wlbalance

Rating: 82%/100 positive (100 employees reviews) Comparably.com
https://www.comparably.com/companies/netflix/reviews

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Rating: 4.1/5 GlassDoor.com
https://www.glassdoor.com/Overview/Working-at-Netflix-EI_IE11891.11,18.htm

Rating: 4/5 (572) Indeed.com
https://www.indeed.com/cmp/Netflix/reviews?fcountry=US&ftopic=paybenefits

Do they use ethically sourced materials?
Yes
Source
Do they have a sustainability or environmental program in place?
Yes

Netflix: “We support renewable projects that reduce the environmental impact of energy use globally.”

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes
Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

Netflix: “We believe bringing more capital to these communities can make a meaningful difference for the people and businesses in them.”

Source
Are they transparent about the organizations and causes they give money to?
Yes
Source
Do they support local businesses and communities?
Yes
Source

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Overview

Netflix, Inc. is an American technology and media services provider and production company headquartered in Los Gatos, California. Netflix was founded in 1997 by Reed Hastings and Marc Randolph in Scotts Valley, California.

Rating

Users Rating
Not Rated