The North Face

Do their products/services have a variety of features and benefits?

Yes

Jackets, Vests, Luggage, Backpacks & more.

Do they offer a satisfaction guarantee/warranty or a return/exhange policy?

Yes

Returns & Warranties (with conditions)

Have their products/services been proven to have long-lasting and reliable results?

Yes

Founded in 1968. The North Face Products have an average of 4+/5 from online Reviews. Ranks #1 compared to competitors. Ranks #3 in product quality, according to Comparably.com

Do they have a consistently high customer service score in consumer reports or on social media?

Yes

RATING: 2.7/5 (1,793) ConsumerAffairs.com The North Face has 6.+ Million Likes on Facebook.com

Is it easy to connect with a customer service representative?

Yes

Chat, Call, Text & more.

Do they provide a simple and enjoyable customer experience?

Yes

RATING: 4.7/5 (5,703) Infulenster.com RATING: 1.7/5 (463) TrustPilot.com

Do they have Equal Opportunity employment or use fair trade labor practices?

Yes

EOE linkedin.com

Do they have an above average rating from their employees?

Yes

RATING: 4/5 (535) Indeed.com RATING: 4/5 (719) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?

Yes

Benefits: 401(k), Paid Time Off, Insurance & more. Payscale.com Hourly Average Pay rate: $10.07 per hour for Seasonal Associate to $18.97 per hour for Retail Supervisor. Indeed.com

Do they use ethically sourced materials?

Yes

Do they have a sustainability or environmental program in place?

Yes

The Conservation Alliance--(dedicated to permanently protect land and waterways for their habitat and recreation values), The Access Fund, Leave No Trace.

Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?

Yes

The North Face: "The North Face is committed to reducing its carbon footprint. From the solar installations at our facilities to the energy-saving practices in our textile mills, we are constantly looking for ways to reduce our impact."

Do they partner with or directly donate to charitable or social causes or have a foundation?

Yes

Explore Fund Grant, partner with The National Park Foundation,

Are they transparent about the organizations and causes they give money to?

Yes

Explore Fund, Eagle Mount Bozeman, The Bears Ears Inter-Tribal Coalition, The National Park Trust’s Buddy Bison Program & more.

Do they support local businesses and communities?

Yes

A national sponsor of Paradox Sports-- to make climbing gyms across the U.S. accessible to people with physical disabilities. The North Face as part of the Walls Are Meant for the Climbing initiative, builds free boulders across the U.S. to make climbing more accessible in communities that lack such amenities.