Zappos
143-logo.jpg

Zappos

Las Vegas, NV
Overall Rating
Not Rated
Website
zappos.com
Add A Review

Answer the following questions to review

SCORD Rating

very-poor poor fear good very-good icon-active

Scord Rating

Do their products/services have a variety of features and benefits?
Yes

Shoes, Clothing, Accessories, and more.

Source
Do they offer a satisfaction guarantee/warranty or a return/exhange policy?
Yes

Return Policy with conditions. Zappos Returns: "If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)"

Source
Have their products/services been proven to have long-lasting and reliable results?
Yes

Founded: July 12, 1999. Zappo ranks #1 in Product Quality & Ranks #3 compared to competitors according to Coparably.com

Do they have a consistently high customer service score in consumer reports or on social media?
Yes

RATING: 4/5 (97) ConsumerAffairs.com

Is it easy to connect with a customer service representative?
Yes

Phone, Chat, Email & more.

Source
Do they provide a simple and enjoyable customer experience?
Yes

RATING: 3.1/5 (338) TrustPilot.com RATING: 4.6/5 (623) SiteJabber.com

Do they have Equal Opportunity employment or use fair trade labor practices?
Yes

Zappos: "We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment."

Source
Do they have an above average rating from their employees?
Yes

RATING: 4.1/5 (271) Indeed.com RATING: 4.1/5 (451) Glassdoor.com

Do they offer their employees average or above compensation and benefits within their industry?
Yes

Hourly pay ranges from approximately $9.49 per hour for Packer to $23.24 per hour for Data Entry Clerk. Indeed.com Benefits: Paid Time Off, 401(k), Insurance & more.

Source
Do they use ethically sourced materials?
Yes

Zappos: "We acknowledge that we may carry products made with leather, wool, shearling, down, and, in rare cases, real fur. Whenever this happens we ask that our brand partners use ethically sourced materials for technical (i.e., non-decorative) purposes and that they comply with all applicable laws relating to the sourcing of those materials." https://www.zappos.com/c/fur-policy

Do they have a sustainability or environmental program in place?
Yes

Zappos: "Sustainability is the future of the retail industry and Zappos for Good aims to be part of the movement alongside our customers. By providing free shipping labels, we hope to encourage our customers' recycling efforts and reduce waste together."

Source
Do they use eco-friendly packaging or materials, limit the packaging used or carbon offset their shipping?
Yes

Zappos: "The corporate travel carbon offset program is Zappos' first significant purchase of carbon offsets. The program supports three forestry projects, including reforestation and avoided deforestation, protecting important carbon sinks as well as key areas of biodiversity. "

Source
Do they partner with or directly donate to charitable or social causes or have a foundation?
Yes

They have a donation program where customers can donate gently used clothing, shoes etc and Zappos will provide a prepaid shipping label to ship it. The customers can choose one of three charities. Zappos: Ship your donations free of charge! We accept multiple boxes. Please limit each box to 50 lbs. (Continental U.S shipping only.)

Source
Are they transparent about the organizations and causes they give money to?
Yes

Here are 5 found: 1. Soles4Souls

2. Spread the Word Nevada

3. Kids in Need Foundation

4. Cotton’s Blue Jeans Go Green™ Program

5. Native Shoes Remix™ Project

Do they support local businesses and communities?
Yes

Zappos: "Zappos for Good is dedicated to giving back to our community. We've partnered with various nonprofits around the country to help facilitate donations to those who need them most. Every item donated can create change in someone's life."

Source

View Scord Rating

Overview

Zappos.com is an American online shoe and clothing retailer based in Las Vegas, Nevada, United States. The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com. In July 2009, Amazon acquired Zappos in an all-stock deal worth around $1.2 billion at the time.

Rating

Users Rating
Not Rated